![]() ![]() If you're on an active call, Contivio will not offer you another inbound call until it's completed. If you've confirmed that your status was Ready and you're currently logged in, check to make sure you're not currently handling a call or voicemail. Make sure you hear a prompt that says "Login successful, you can now make calls."Ģ. *1 + Your Phone Extension + Your Passwordįor example, if your extension is 1035 and your password is 1234, you will need to type: *110351234 in your IP phone and dial. ![]() If you are using an IP phone, please make sure you have logged in by using the following command: To make sure you are logged in, try logging out and logging back in. Either you are not available (ready status), busy, on a work break, in a wrap up period, or simply not logged into your Contivio app or IP phone. The most common reason why this happens is due to your Status. If you’re still having issues, please submit a ticket to us by going to Settings > Customer Support > Submit Ticket.ġ. ![]() ![]() If your calls are going straight to your Personal Voicemail, follow the steps below to troubleshoot. Why are my inbound calls going directly to voicemail? If you've followed the steps above and you're still having issues, please email us at from your business email address. If you get an error message that says "Connection Error" please contact your IT team to assess your connectivity issues. To get the Authentication Key, reach out to your Contact Center Supervisor, or send us an email from your business email address and we can provide it for you.ĥ. A network issue may also be a reason you can't login. This Authentication Key will be required when logging into Contivio for the very first time. Links to Team Viewer are below:Ĥ. If this is the first time you are logging into the Contivio app after installation, please make sure that you have the one-time Authentication Key with you. Please send us an email at In the email, make sure that you include your Team Viewer ID and password so that we can remotely fix this issue for you. The service is unavailable" it is because your Contivio app is trying to use an old server. If your supervisor wants to increase the license to add more concurrent users, please have him or her email us at and we will update it for you.ģ. If you are getting an error: "HTTP Error 503. If this is the case, you will see an error that says "Cannot login due to the max use limits of the licenses." Please contact your Contact Center Supervisor and ask him or her to check the # of users that are logged in by going to Communication > Registration in the Admin Portal. Go to Settings > Security and add a new password.Ģ. You might have reached your licensing limit. After receiving your temporary password, we recommend changing it in your Contivio app settings once you log in. Keep in mind your username is typically your business email address. If you forgot your Contivio app password, please contact your Contact Center Supervisor and ask him or her to reset it for you. Alternatively, you can send an email to from your business email address and request a temporary password. Depending on the error, this could be caused by incorrect username/password or too many users are already logged in reaching your licensing limit.ġ. If your error says "Invalid username or password," that's likely what the issue is. ![]()
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